It is important to hire a competent individual for the day-to-day management of strata titled properties. This is what ensures smooth operation of the property and the manager will deal with any complaints or maintenance requests of the residents maintaining a clear line of communication.
You can check out some of the info here on different services offered by strata management companies. Some examples of these services are carrying out regular repairs and maintenance, managing finances, selecting contractors for repair work, collecting payments and conflict resolution. Therefore, it is very important that you select an experienced strata manager that has long been in the industry try and has good knowledge of it. You need to consider the qualifications they have such as training and certification programmes that will have given a solid foundation. But when it comes to experience, you need to select managers that have worked at a similar strata property with a similar scale and scope of services so that they are able to smoothly transition into day-to-day operations. They will be able to anticipate challenges in the strata titled property and come up with solutions based on their experience.
You should consider the different services offered by the strata managers.
While they all may have similar certifications and training, they may not provide the same services. There are certain strata management companies that offer a variety of services such as governance, administration, financial management, maintenance and communication. Then there are also managers who will have specialised areas of services. When looking for a manager, you should never assume that they will carry out the work that you have in mind. You should first come up with a list of services that you expect them to do and present this to potential companies. This will clear up any issues and the comply will have a clear idea of your expectations. You can also check out the services section in the official website of the strata management company to get an idea of their expertise.
It is not enough
For a strata manager to be skilled in communication; they should also be available. Responsive strata managers will be able to help resolve many issues before they become serious problems. They should also be able to carry out proactive communication and let the owners’ corporation know of any developments such as maintenance work, conflicts, issues etc. There has to be a reliable system in place to handle complaints and concerns from the residents. You need to ask the strata management company about how they handle communication and whether there is a designated platform or mode of communication they use for convenience. It is important to verify the reputation of the strata management company and choose a company that come with positive references. You can check some of their online reviews to get an idea of their quality of service. You should also go through their contract terms carefully to see whether it is fair for both parties and if it provides clear terms. You need t check if there are any hidden fees or charges as well. Also, the contract should clearly outline the scope of responsibilities and services provided by the company.
